IVR IVR is a telecommunications technology that allows customers to interact with a company’s automated system through voice or touch-tone keypad inputs.
IVR systems are often used to provide customer service, such as answering questions, taking orders, and processing payments. They can also be used for marketing purposes, such as collecting leads or conducting surveys. IVR systems can improve customer satisfaction by providing 24/7 support and automating repetitive tasks. They can also save companies money by reducing the need for live customer service representatives.